Terms and Conditions


Waggs Online Pet Shop (https://waggs.co.za) sells pet supplies online in South Africa. For the widest range of quality pet products look no further.

Dog Products and Accessories: Dog bark control collars, Invisible pet fences, Dog training collars, Dog doors, Doggy flaps, Dog ramps, Dog beds, Dog bowls, Dog toys, Dog feeders, Dog water fountains, and lots of other dog accessories.

Cat Products and Accessories: Cat flaps, Cat feeders, Cat water fountains, Cat toys, Cat calming and Cat anxiety relief, Cat containment systems, Cat litter boxes, Cat feeding bowls, Cat beds, and lots of other cat accessories.

The Waggs Online Pet Shop is operated and managed by Waggs Pet Solutions (PTY) LTD, a registered South African company with registration number 2022/773507/07 and VAT number: 4120308483.

Purchases made from the site are subject to the terms and conditions of this agreement. By shopping or browsing on this site, you acknowledge that you have read, understood, and agreed to be bound by this Agreement and the other policies displayed on this site.


The Waggs website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose without prior written consent.


The contents of this site are provided “as is” without warranty of any kind. The owner of this site, the authors of these contents, and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness, or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental, or consequential damages (including -without limitation – data loss, lost revenues, and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.


We reserve the right to:

  • Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change, shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  • We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension, or withdrawal of all or part of the Website due to circumstances beyond our control.
  • All prices are subject to change without notice. All prices are subject to exchange rate fluctuation.
  • We offer products for sale, subject to them being in stock with our suppliers at the time of purchase. Being an online shop, we do not physically carry any stock. Feel free to confirm stock with us prior to making a purchase. If you do make a purchase and the item is not in stock, we reserve the right to cancel the order and refund you in full.
  • Errors and Omissions Expected. (E&OE)


We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than what is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet Service Provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Website from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

By registering on Waggs Online Pet Shop (https://waggs.co.za), you agree to be automatically subscribed to our marketing mailing list permitting us to send you newsletters and information about our website, events, promotions, etc. You will have the opportunity to UNSUBSCRIBE at any time, by clicking on the unsubscribe link contained within any of our communications.

Waggs Online Pet Shop will not sell, share, or rent your email address or any other personal information collected on this site. We will take all measurable steps to ensure that your details remain confidential at all times.

If you have any questions or concerns about our privacy policy or use of your e-mail for our marketing mailing list, please send us an E-mail. By using this website, you signify your acceptance of our Privacy Policy and use of your E-mail for our marketing mailing list.


In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.


All products advertised on the Waggs Online Pet Shop are guaranteed to be genuine and new. Waggs source all products through official South African distributors.

Waggs is an online pet shop and does not physically hold stock of all the products listed. In most instances, the products are shipped directly from our South African suppliers. We are therefore unable to guarantee the availability of stock. We recommend contacting us to confirm the availability of stock prior to placing an order. We will only be liable for the delivery of products when the products are available. When products are no longer available after the conclusion of a sale, we will notify you and you will be entitled to either selected another product or choose to receive a refund in full.


The price of products advertised on the Waggs Online Pet Shop excludes delivery charges which are additional unless stated otherwise. Delivery charges will be presented to you during the checkout process and are applicable to deliveries to major centers. Deliveries to outlying areas, plots, hospitals, universities, shopping centers, and other non-residential-type properties may incur additional delivery charges. Delivery charges are therefore subject to change and we reserve the right to re-quote you on delivery. Should the delivery costs change, we will inform you and you will have the choice to either pay the difference or cancel your order, in which case we will refund you in full.


Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for reshipment.


Order processing will not begin until we receive a confirmed order and full payment reflects in our bank account.


All products are warranted to be new and free of defects at the time of shipping. All products are subject to the manufacturer’s terms and warranties.

In the unlikely event that a product should become faulty during the warranty period, the product may be returned in order to effect repair or replacement. If reporting the fault to us within 7 days of having received the product then we will cover the cost to have the faulty product collected and returned to you. If the fault occurs after 7 days of having received the product, then the costs to return the product and send it back to you will be for your account.

Prior to returning faulty products, you agree to contact us first so that we can provide you with the necessary details to effect the return.

The manufacturer or its official distributing agent will, at their sole discretion, determine if the repair or replacement can be honored under the terms of the warranty. Their decision is final and no correspondence will be entered into.

Unwanted goods may be returned for a refund within 7 days of having received your order on condition that all returned goods are returned unopened in their original packaging, along with all the original contents. All unwanted goods are subject to a 15% restocking fee. Delivery fees will not be refunded and the cost of returning the goods will be for your account.


Waggs Online Pet Shop are VAT registered and all advertised prices include VAT.

While we strive to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information (including, without limitation, images, information related to text, pricing, availability, product descriptions, and package contents) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price or with incorrect information, Waggs Online Pet Shop shall have the right, in its sole discretion, to refuse and cancel any orders. Canceled orders already paid for will be refunded to you in full.


Payment can be made by Electronic / Internet Banking Transfer (EFT) and Credit Card. Sorry, no cheques. If selecting EFT as your payment option during checkout, our banking details will be e-mailed to you upon completion of the checkout process.

We request that you confirm stock availability prior to making payment.


One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and confirm your order. You will receive an e-mail confirmation of your order and Waggs Online Pet Shop bank account details for payment will be provided. Your order will only be shipped once the funds reflect in our bank account as detailed below.

As a reference, please specify your Order Number.


Bank: First National Bank (FNB)
Account Name: Waggs Pet Solutions (PTY) LTD
Branch Code: 250655
Account No.: 63040511271
Account type: CHEQUE